General

Unfortunately, due to the nature of our product being personalised and custom-made to order, we are unable to accept returns or exchanges for your customised phone cases, by law customised items are not entitled to a refund. If for any reason you aren’t happy with your print please email us at support@spotifycase.com so we will help fix the issue the best we can.

‍

Damaged Products

Should your order be damaged during shipping, we can issue a replacement or a refund, after you have supplied us with photos of the damaged item and packaging. Any claims for misprinted or damaged items must be submitted within 14 days after the product has been received.

‍

Customer Oversight

We do not accept returns for customer error such as ordering the wrong size, entering wrong or incomplete personalisation information or any other customer oversight during the placement of your order. This includes partial returns when you order more than one print.
‍

Incorrect Address

We do not offer any refunds if you as a customer entered an incorrect shipping address. Instead we offer to re-ship the order once it has been returned to us, a shipping fee applies pertinent to the country the order is re-shipped to.
‍

‍
Please contact support@spotifycase.com for any additional questions you might have, we are happy to help.

‍